Contact Us

If you need to contact us for advice, you can either call our adviceline or attend one of our drop-in sessions for an initial assessment. Contact details and opening times can be found on the left of each screen on this website.

Note that we do not make appointments for clients who have not had a recent initial assessment on the same issue.

If you are calling to cancel an appointment or your call is not advice related you can contact our admin line: 01923 224531

Unfortunately, sometimes things go wrong. We know we are not perfect, but we aim to keep getting better. That is why we have a complaints procedure. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. But we do want to learn from our mistakes. What you tell us helps to improve our service to you.

We will treat your complaint confidentially, seriously and quickly.

If you want to make a complaint you can write to our Chief Officer:

Chief Officer
Citizens Advice Watford
St Mary’s Churchyard
High Street
Watford
WD17 2BE

Or if you prefer you can complain via national Citizens Advice:

• 03000 231 900
• feedback form – please select the ‘Make a complaint’ option
• feedback@citizensadvice.org.uk