If you need to contact us for advice, you can either call our Adviceline on 03444 111 444 or email us at firstname.lastname@example.org
If you email, please include your name, phone number and a brief description of the issue you need help with. Please do not include any other personal, sensitive or financial information.
Note that we do not make appointments for clients who have not had a recent initial assessment on the same issue.
If you are calling to cancel an appointment or your call is not advice related you can contact our admin line: 01923 224531
Unfortunately, sometimes things go wrong. We know we are not perfect, but we aim to keep getting better. That is why we have a complaints procedure. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. But we do want to learn from our mistakes. What you tell us helps to improve our service to you.
We will treat your complaint confidentially, seriously and quickly.
If you want to make a complaint you can write to our Chief Officer:
Citizens Advice Watford
St Mary’s Churchyard
Or if you prefer you can complain via national Citizens Advice: