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# Citizens Advice Watford

Free, confidential, impartial advice

## Sitemaps

- [XML Sitemap](https://www.cawatford.org.uk/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [Where to get help this festive holiday](https://www.cawatford.org.uk/where-to-get-help-this-festive-holiday/) - Citizens Advice Watford will be closed for the festive period from Wednesday 24 December 2025 and will reopen on Monday 5 January 2026. Need Advice During the Holidays? Adviceline: 0800 144 8848 Universal Credit Help to Claim: 0800 144 8444 Both services will be closed from 24 December to 1 January. If You Are Homeless
- [Training and Development Officer](https://www.cawatford.org.uk/training-and-development-officer/) - We are looking for a Training and Development Officer to work closely with our management team to plan, coordinate and deliver high-quality training for all volunteers and staff.
- [Cassio Lounge raises over £1,000 for Watford Citizens Advice](https://www.cawatford.org.uk/cassio-lounge-in-watford-raises-over-1000-for-citizens-advice/) - A community café has raised more than £1,000 for an advice charity through a new partnership. Cassio Lounge in Watford teamed up with Citizens Advice Watford after learning more about its work during a Christmas lunch. Jana Samasova, manager of Cassio Lounge, said: "I didn’t realise Citizens Advice was a charity until they held their
- [Top tips on being financially savvy in 2025](https://www.cawatford.org.uk/top-tips-on-being-financially-savvy-in-2025/) - Black Friday, the festive season and Boxing Day sales can leave you entering the new year feeling financially a bit worse for wear… but it doesn’t have to stay that way. Start the year fresh with our tips on how to be financially savvy. Assess your December spending It’s a good idea to look over
- [Christmas on a budget - read our top tips](https://www.cawatford.org.uk/christmas-on-a-budget/) - Christmas is about more than just the presents — it’s about spending time with the people you love, and it shouldn’t cost you the earth. But trying to keep costs down can be difficult and overwhelming, so we’ve put together our top tips for Christmas on a budget. Shopping for gifts Don’t be persuaded to
- [9 million people caught out by financial scams in the past year](https://www.cawatford.org.uk/9-million-people-caught-out-by-financial-scams-in-the-past-year/) - One in five people across the UK fell victim to a finance scam - such as a fake pension or investment opportunity - in the last year, Citizens Advice has revealed. The charity estimates 9 million people have been affected. Showing the worrying toll these scams can take on people’s lives, over two in five
- [Citizens Advice Watford proudly celebrates 85 years of service to the community](https://www.cawatford.org.uk/citizens-advice-watford-proudly-celebrates-85-years-of-service-to-the-community/) - On Thursday 10th October a large gathering of staff and volunteers, both past and present, were joined by organisations from across Watford and the county to celebrate Citizens Advice Watford’s achievements over the last 85 years. Mayor Peter Taylor and Chief Executive of Watford Council Donna Nolan attended to convey the town’s gratitude. Those present
- [Pensioners urged to apply for Pension Credit](https://www.cawatford.org.uk/pensioners-urged-to-apply-for-pension-credit/) - Pensioners across Watford could be missing out on payments to boost their income and access to the Winter Fuel Payment. Citizens Advice Watford wants to raise awareness of the recent government announcement that only those receiving Pension Credit, or other means tested benefits, will now be eligible for the Winter Fuel Payment. The deadline to
- [Citizens Advice Watford brief MP candidates on priorities for new government](https://www.cawatford.org.uk/citizens-advice-watford-brief-mp-candidates-on-priorities-for-new-government/) - With less than three weeks to polling day, Citizens Advice Watford hosted a meeting on Monday 17th June with Watford’s election candidates Dean Russell (Conservative), Ian Stotesbury (Liberal Democrat), and Matt Turmaine (Labour), to brief them on the organisation’s priority actions for the new government. Steph Sykes, Campaigns Manager, explains: “Through our frontline advice we
- [Disability benefits: lessons from the front line](https://www.cawatford.org.uk/disability-benefits-lessons-from-the-front-line/) - Read the new report from Citizens Advice explaining how the disability benefits system is broken. Our new report, Disability benefits: lessons from the front line, details how the system has not adapted to a world where disability and ill health are more prevalent, and more complex in terms of the variation of impact on people's
- [Volunteers urgently needed](https://www.cawatford.org.uk/volunteers-urgently-needed/) - Citizens Advice Watford is looking for people to join their volunteer team. Could you be a people’s champion in your community? A local independent charity, Citizens Advice Watford provides advice and advocacy to 8,000 people a year in crisis or facing difficult situations. Volunteers are on hand daily, helping people to understand their rights, support
- [Sigma Pharmaceuticals raise £20,000 for Citizens Advice Watford](https://www.cawatford.org.uk/sigma-pharmaceuticals-raise-20000-for-citizens-advice-watford/) - Local company highlights the life-changing impact the charity has for many people in the town. Watford based industry leaders Sigma Pharmaceuticals are proud to continue their track record of supporting the community by fundraising for local charitable causes. At Sigma’s recent annual conference held in Sun City, South Africa, £20,000 was raised for Citizens Advice
- [Watford's rental housing crisis](https://www.cawatford.org.uk/watfords-rental-housing-crisis/) - The impact of soaring rents on struggling households has been highlighted in Citizens Advice Watford's recent report on housing insecurity in the Watford. With many households facing the threat of eviction, cutting back on essentials, skipping meals, seeking help from foodbanks, building up debt and bailiffs at the door have been inevitable consequences of the
- [Pension Credit deadline looming](https://www.cawatford.org.uk/pension-credit-deadline-looming/) - Citizens Advice Watford urges those eligible for Pension Credit to apply by 5th March. Applying by this date may give you a cost of living payment of £299. Citizens Advice Watford is drawing attention to the window – as residents may not be aware there is still an opportunity to get the cost-of-living payment. National
- [Struggling with damp and mould in your rented home?](https://www.cawatford.org.uk/struggling-with-damp-and-mould-in-your-rented-home/) - Read our advice about your rights and responsibilities. To work out if your landlord is responsible you’ll need to find the cause of the damp and mould. This can take time unless there’s a clear cause, like bad insulation or a leaking roof. Damp is when an area of your property doesn’t dry out, often
- [Cost of Living Survey Report](https://www.cawatford.org.uk/cost-of-living-survey-report/) - Find out about the results of Citizens Advice Watford’s Cost of Living survey and what they tell us about how so many in our community are struggling….. Citizens Advice Watford ran a Cost of Living Survey from early December 2022 to the end of March 2023 to assess the impact of the cost of living
- [The November Cost of Living payments gave some relief — but can’t fix a deeper problem](https://www.cawatford.org.uk/the-november-cost-of-living-payments-gave-some-relief-but-cant-fix-a-deeper-problem/) - Half of the people we help with debt advice are in a ‘negative budget’, where their income can’t cover their essential costs. At Citizens Advice, our advisers see the impact of government policies on people’s lives every day. One adviser recently helped a single mother with a long-term health condition who needed an emergency food
- [Shop online safely this festive season](https://www.cawatford.org.uk/shop-online-safely-this-festive-season/) - Online shopping can be convenient and save you time — but whether you’re shopping for your loved one’s presents, festive decorations or just treating yourself, make sure you take steps to protect yourself. How you can be #ShopAware? Here’s our top tips to avoid scams and help you shop online safely this festive season: 1.
- [Are you in energy debt?](https://www.cawatford.org.uk/are-you-in-energy-debt/) - If you’re in debt to your energy supplier — you should speak, seek, save. It’s important to speak to your energy supplier as soon as possible. Here’s what you need to know… Speak to you energy supplier If you’re struggling to afford your bills, you should contact your supplier as soon as possible. Your supplier has
- [Benefits must rise in line with inflation](https://www.cawatford.org.uk/benefits-must-rise-in-line-with-inflation/) - Freezing benefits causes hardship — it’s essential that the government raises them next month in the Autumn Statement. Inflation may be starting to slow down for some goods, but the cost of living remains significantly higher than it was at this time last year. Our analysis suggests that the average low-income household has seen monthly
- [Help with understanding energy bills](https://www.cawatford.org.uk/help-with-understanding-energy-bills/) - We've broken down the information you need to know about your energy bills. No matter which energy supplier you’re with, the following information will be on your bill, even if the bills look different — and your costs for gas and electricity will be separated out even if you receive one bill. The key things
- [Help with school costs](https://www.cawatford.org.uk/help-with-school-costs/) - A new school year brings added pressure on household budgets. Find out about help available with school costs. Free school meals The help you can get with school lunches varies depending on how old your children are and if you claim benefits. Children in Reception, Year 1 and 2 automatically get free school meals. For
- [Volunteers make a vital difference](https://www.cawatford.org.uk/volunteers-make-a-vital-difference/) - Citizens Advice Watford thanks volunteers for vital support as help with cost of living soars. Citizens Advice Watford has received a huge number of enquiries from people struggling to stay on top of household bills as rising prices continue to make life incredibly difficult. The local charity has helped a record number of people with
- [Five scams to look out for!](https://www.cawatford.org.uk/five-scams-to-look-out-for/) - Scammers reach out in a number of ways, providing substandard services and trying to take your money. This could involve someone contacting you unexpectedly by telephone or email, coming to your door with a too good to be true opportunity or offering false information through online advertising. We’re helping you stay #ScamAware by sharing 5
- [New Trustee opportunities!](https://www.cawatford.org.uk/new-trustee-opportunities/) - Could you be part of an organisation which can transform people’s lives? Citizens Advice Watford are looking for new volunteer trustees to help set the strategic direction of the service and shape its future. About Us Located in the heart of the local community, our dedicated team of staff and volunteers gives advice and support
- [What scams should you look out for?](https://www.cawatford.org.uk/what-scams-should-you-look-out-for/) - Scammers reach out in a number of ways, providing substandard services and trying to take your money. This could involve someone contacting you unexpectedly by telephone or email, coming to your door with a too good to be true opportunity or offering false information through online advertising. We’re helping you stay #ScamAware by sharing 5
- [Housing Adviser Vacancy](https://www.cawatford.org.uk/housing-adviser-vacancy-2/) - An exciting opportunity has arisen to work at the heart of our service to provide housing advice, prevent rough sleeping and homelessness, and wrap around housing support. To find out more visit our Work for Us page here.
- [Can my employer make me work on a public holiday?](https://www.cawatford.org.uk/can-my-employer-make-me-work-on-a-public-holiday/) - Here’s what you need to know if your employer wants you to work on a bank holiday. The situation varies and may depend on your hours of work, whether your place of work is open on bank holidays, and crucially, what your contract says. Unfortunately, when it comes to bank holidays, whether or not staff
- [What you need to know about the Energy Bills Support Scheme](https://www.cawatford.org.uk/what-you-need-to-know-about-the-energy-bills-support-scheme/) - Information for people who use traditional prepayment meters. Every household in England and Wales with domestic energy supply will get a £400 discount off their energy bills paid in instalments over 6 months from October 2022 to March 2023. If you use a traditional prepayment meter, where you top up at a shop or Post
- [Bought something that's unsafe?](https://www.cawatford.org.uk/bought-something-thats-unsafe/) - Here's what you need to know if you've bought something unsafe. Sometimes we get less than we bargained for, and no matter how careful we are things can go wrong. Unsafe products can be dangerous so here’s what to look out for when shopping, and what you need to know if something you’ve bought is
- [Advice Session Supervisor Vacancy](https://www.cawatford.org.uk/advice-session-supervisor-vacancy/) - An exciting opportunity has arisen to work at the heart of our service. We are looking for an Advice Supervisor to support and supervise the delivery of our general advice service. You will be working in our busy office, supporting our team of volunteer & paid advisers to deliver high quality advice to the people
- [#EnergySavingWeek](https://www.cawatford.org.uk/energysavingweek/) - 3 things you need to know about energy this #EnergySavingWeek. Rising energy bills are at the front of everyone’s minds. But how can you be more energy efficient and save money? And what support might you be entitled to for rising energy bills? Here’s 3 things you need to know this #EnergySavingWeek… 1. How to
- [Citizens Advice Watford AGM 2022](https://www.cawatford.org.uk/citizens-advice-watford-agm-2022/) - Citizens Advice Watford thank Dame Clare Moriarty and community partners for attending their AGM Citizens Advice Watford were honoured to be joined by community partners at their AGM on Friday 9th December, and by guest speaker, Dame Clare Moriarty, Chief Executive of Citizens Advice. Dame Clare joined Citizens Advice in April 2001, taking the lead at
- [2022 Christmas Card Appeal](https://www.cawatford.org.uk/2022-christmas-card-appeal/) - Citizens Advice Watford thanks Peter Taylor and sponsors for £5,250 received from the Mayor’s 2022 Christmas Card appeal. Citizens Advice Watford were honoured to be chosen by Peter Taylor, Watford’s Mayor, to be a recipient of his 2022 Christmas Card appeal, alongside HomeStart Watford. Thanks to the generosity of local businesses, both charities have received
- [Advice on Buy Now Pay Later schemes](https://www.cawatford.org.uk/advice-on-buy-now-pay-later-schemes/) - Are ‘Buy Now Pay Later’ schemes a good way to spread Christmas costs? With presents to buy and heating bills going up, this is a really difficult time for a lot of people, so it’s sensible to be thinking about how you can manage. There are lots of things you can do to try and
- [Missing out on Healthy Start vouchers?](https://www.cawatford.org.uk/missing-out-on-healthy-start-vouchers/) - Across Hertfordshire around a quarter of the people who are eligible for Healthy Start vouchers have not made a claim. The Heathy Start voucher scheme gives people who are pregnant, or who have a child under 4, possible entitlement to help to buy healthy food and milk. Across Hertfordshire, 5218 pregnant people and children are entitled
- [Help with rising living costs](https://www.cawatford.org.uk/help-with-rising-living-costs/) - Made cut backs, but still struggling with rising costs and worried about how to cope as it starts getting colder? Here’s our advice on the support available. If you’re finding it hard to stay on top of bills, make sure you know what money you’ve got coming in and out each month. Citizens Advice has
- [Your Money Matters - a brilliant new project serving our community](https://www.cawatford.org.uk/your-money-matters-a-brilliant-new-project-serving-our-community/) - Citizens Advice Watford and Watford Community Housing launched a new joint project – called Your Money Matters – on 1st April, to give Watford Community Housing customers a fast track to tailored, expert money advice. The pandemic brought unprecedented financial challenges and many people were unable to cover their costs, leaving themselves in debt. Now,
- [Citizens Advice Watford thanks volunteers for going the extra mile](https://www.cawatford.org.uk/citizens-advice-watford-thanks-volunteers-for-going-the-extra-mile/) - Citizens Advice Watford is saying a big thank you to its volunteers for their exceptional contribution to the Watford community over the last year, in particular thanking them for going the extra mile. As a result of the tireless dedication of volunteers, Citizens Advice Watford has provided essential advice and crisis support to 5,000 people,
- [Job test](https://www.cawatford.org.uk/job-test/) - Job here

## Pages

- [Home Page](https://www.cawatford.org.uk/) - Interested in volunteering with us? Enquire here How to get help Self Help Phone Email Visit Foodbank Vouchers Your Money Matters Partner ReferralWhat people are saying“ Everyone I came in contact with was amazing. Life is worth living again! ”“ My issues were dealt with the utmost respect, compassion and no judgement at all. ”“
- [Governance](https://www.cawatford.org.uk/about-us/governance/) - GovernanceHow we’re governed Citizens Advice Watford is a registered charity. Our work is regulated by the Financial Conduct Authority. We are part of a national network of around 320 local Citizens Advice offices. We are regulated by, and members of, National Citizens Advice who audit the quality of our work. Our debt and financial advice
- [Call Us](https://www.cawatford.org.uk/get-advice/call-us/) - Call Us Everything you tell us will be treated in absolute confidence. See our Privacy Policy for more information. Call our freephone Adviceline: 0800 144 8848 Monday 10am – 8pm Tuesday to Friday 10am – 4pm Saturday 9am – 1.30pm Our Adviceline is often very busy and you may have to wait in a queue
- [Our Funders & Partners](https://www.cawatford.org.uk/about-us/our-funders-and-partners/) - Our Funders and PartnersPartnership working We work to extend and encourage partnerships across Watford in order to: build resilience and maintain the health and financial wellbeing of our community optimise support available in the community and access to that support target those in greatest need We are delighted to have set up a project with
- [Your Money Matters](https://www.cawatford.org.uk/get-advice/your-money-matters/) - Your Money Matters Everything you tell us will be treated in absolute confidence. See our Privacy Policy for more information. Chime Housing This enquiry form is only to be used by residents of Chime housing who want help with money/debt advice. We will contact you within 3 working days following receipt of your request. If
- [Volunteering Q&As](https://www.cawatford.org.uk/get-involved/volunteer/volunteering-qas/) - Volunteering Q&AsWhat training and support do you provide? This varies according to the role you have applied for. All volunteers complete the same induction programme and gain some experience volunteering in support roles initially. If you have applied for a gateway or adviser role, you will undertake a further period of learning to gateway level.
- [Signposting Directory](https://www.cawatford.org.uk/get-advice/signposting-directory/) - Other key organisationsBenefitsDebt & MoneyHousingImmigrationEmploymentConsumerFamilyLaw & CourtsDiscriminationOther AdviceNow – information to help you understand your rights and options Age UK – information and advice for older people Carers UK – advice, information and support CPAG – Child Poverty Action Group Entitled To – benefits calculator Free School Meals – check eligibility and apply Gingerbread –
- [Our Impact](https://www.cawatford.org.uk/about-us/our-impact/) - Our impact Each year, Citizens Advice Watford helps people from all walks of life to find a way forward with the issues they are facing, including helping people out of poverty and financial hardship. Our focus is not just on temporary respite, but empowering people, helping them move forward to a point of stability and
- [Volunteer](https://www.cawatford.org.uk/get-involved/volunteer/) - Did you know that volunteers are at the heart of the service we provide to people in the local community? Without our team of dedicated volunteers, we would not be able to do our vital work of supporting people in Watford with the issues they are facing. We believe that the skills, experience and satisfaction
- [Newsletter](https://www.cawatford.org.uk/about-us/newsletter/) - Subscribe to our newsletter Sign up to receive our quarterly newsletter containing all our news and updates. Newsletter Extended Name * Email * By using this form you agree that Citizens Advice Watford may keep your details on file. These details are for Citizens Advice Watford use only, will be kept confidential, and will not
- [Work/Employment Advice](https://www.cawatford.org.uk/work-employment-advice/) - If you’re in work, or looking for work, we can help you to understand your rights. We advise on: Contracts Dismissal and redundancy Pay (including sick and parental pay) Health and safety issues Employment tribunals Discrimination In-work benefits Please note, we cannot advise employers or companies. You can contact the Business Support Helpline. Citizens Advice
- [Relationships & Family Advice](https://www.cawatford.org.uk/relationships-family-advice/) - Family matters and relationship problems can be sensitive and distressing. Our professional and sympathetic team will listen and help you to find the way forward. Examples of issues we can help with include: Divorce and separation Marriage and civil partnerships Dealing with domestic abuse Becoming a carer for an ill or elderly relative Looking after
- [Consumer Advice](https://www.cawatford.org.uk/consumer-advice/) - Do you have a problem with a purchase you’ve made? Do you understand your consumer rights? Do you need help dealing with a seller or company? Consumer Law protections exist to protect your rights when you buy goods or services. Our Advisers can help with all types of consumer issues, including; your rights when buying
- [Energy Advice](https://www.cawatford.org.uk/energy-advice/) - We can give advice on energy efficiency and help with energy issues that you need resolving. The practical help our team can give includes: Understanding bills and tariffs Checking you’re getting the best price for your energy Managing energy arrears Negotiating with energy companies Accessing grants and other help with costs Maximising income to help
- [Debt & Money Advice](https://www.cawatford.org.uk/debt-money-advice/) - Are you struggling to make ends meet? Do you have debts, or are worried about getting into debt? We can give you information and advice on managing your finances and dealing with debt problems. We understand that money worries can be overwhelming. Our team of expert money and debt advisers offer comprehensive debt and budgeting
- [Benefits Advice](https://www.cawatford.org.uk/benefits-advice/) - It is important to make sure that you get the benefits you are entitled to from the DWP, HMRC and Watford Borough Council. Find out about the benefits you can get and how they are paid. If you are not happy with a decision, find out what you can do and how you can appeal.
- [Other Advice](https://www.cawatford.org.uk/other-problems/) - We can still help with problems not listed on other pages here. Enter key words in the Citizens Advice advice pages, or search our comprehensive list of other local and national organisations here. If you would rather speak to one of our team, do not hesitate to contact us. Where we can help, we will.
- [Law & Courts Signposts](https://www.cawatford.org.uk/law-courts-signposts/) - Key organisations helping with Law & Courts Law Society The Law Society keeps a register of all solicitors and law firms in England and Wales. Use their online search to find a solicitor. You can narrow down by area of law, languages spoken, disabled access and whether they accept legal aid. You can also use
- [Law & Courts Advice](https://www.cawatford.org.uk/law-courts-advice/) - We can advise you on your legal and civil rights, what to do if you face discrimination, have to go to court without a lawyer and where to find legal advice. Preparing for court action isn’t easy, the forms can be complicated and the formality and procedures unfamiliar. Our help includes: Completion of court forms
- [Housing Signposts](https://www.cawatford.org.uk/housing-signposts/) - Key organisations helping with housing Watford Borough Council There are several benefits managed by Watford Borough Council which you may be able to apply for, including Council Tax Reduction, Housing Benefit and Discretionary Housing Payments. Find here details and eligibility criteria for these, as well as contact details for managing your claim. T: 01923 226400
- [Housing Advice](https://www.cawatford.org.uk/housing-advice/) - You may be having problems keeping up with your rent or mortgage payments, experiencing problems with your landlord, or simply having difficulties finding a place to live. It is important to know your rights and responsibilities. Our housing advice includes: Navigating the council’s homelessness service Your rights as a private or social tenant Landlord disputes
- [Immigration Advice](https://www.cawatford.org.uk/immigration-advice/) - Immigration Advice Immigration law is complex. Our team will help you to understand your rights and responsibilities. We will direct you to the correct services, advise you which forms you need to complete and what applications you need to make. We can also give you practical help with filling in forms. Please note that as
- [Discrimination Signposts](https://www.cawatford.org.uk/discrimination-signposts/) - Key organisations helping with discrimination EASS Experts in Equality and Human Rights, the EASS will be able to advise you on what conduct could be considered discrimination. They will point you to the correct parts of the law that protect you from discrimination and advise you on the next steps. T: 0808 800 0082 Mon-Fri
- [Discrimination Advice](https://www.cawatford.org.uk/discrimination-advice/) - Discrimination Advice Discrimination means treating a person unfairly because of who they are or because they possess certain characteristics. If you have been treated differently from other people only because of who you are or because you possess certain characteristics, you may have been discriminated against. Our team will help you to understand your rights
- [Immigration Signposts](https://www.cawatford.org.uk/immigration-signposts/) - Key organisations helping with Immigration Watford and 3 Rivers Refugee Partnership A local charity giving support and advice to refugee and migrant families in the area. They run a befriending service where volunteers can help with navigating life in the UK and have a food support programme. They also run a drop-in at St Mary’s
- [Work/Employment Signposts](https://www.cawatford.org.uk/work-employment-signposts/) - Key organisations helping with Work/Employment ACAS A government-funded service which advises both employees and employers for free. Their website has a range of information about employment rights and disputes, as well as resources and template letters. They run a free employment mediation service called Early Conciliation. If you want to apply to an employment tribunal,
- [Relationships & Family Signposts](https://www.cawatford.org.uk/relationships-family-signposts/) - Key organisations helping with relationships & family Ageing Click here Children Click here Relationships & relationship breakdowns Click hereOther servicesBenefits Advice Debt & Money Advice Energy Advice Consumer Advice Relationships/Family Advice Work/Employment Advice Immigration Advice Discrimination Advice Housing Advice Law & Courts Advice Other Advice
- [Consumer Advice Signposts](https://www.cawatford.org.uk/consumer-advice-signposts/) - Key organisations helping with consumers Citizens Advice Consumer Helpline The Citizens Advice Consumer Helpline is a free expert consumer advice service and the official energy watchdog, checking that energy companies are treating consumers fairly. They advise on consumer rights and give help with complaints to Trading Standards. T: 0808 223 1133 Mon-Fri 9am-5pm Online Chat
- [Energy Advice Signposts](https://www.cawatford.org.uk/energy-advice-signposts/) - Key organisations helping with energy Simple Energy Advice Simple Energy Advice have tips and guidance on energy efficiency measures and improvements to your home, and also tips to help reduce your energy costs. They have a quick efficiency calculator and information about grants to help you if you’re struggling. T: 0800 444202 Mon-Fri 8am-8pm, Sat-Sun
- [Debt & Money Signposts](https://www.cawatford.org.uk/debt-money-signposts/) - Key organisations helping with debt & money National Debtline Free debt advice, both online and over the phone. Get help with organising your budget, writing to creditors and identifying debt solutions. The full range of debt issues are covered, and comprehensive factsheets on all aspects of dealing with debts provided. T: Freephone 0808 808 400
- [Benefits Advice Signposts](https://www.cawatford.org.uk/benefits-advice-signposts/) - Key organisations helping with benefits Watford Borough Council There are several benefits managed by Watford Borough Council which you may be able to apply for, including Council Tax Reduction, Housing Benefit and Discretionary Housing Payments. Find here details and eligibility criteria for these, as well as contact details for managing your claim. T: 01923 226400
- [Foodbank Vouchers](https://www.cawatford.org.uk/get-advice/foodbank-vouchers/) - Foodbank Vouchers Freephone foodbank voucher line: 0800 061 4808 Monday to Friday 10am to 12pm Have you run out of money to buy food for you or your family’s next meal? Foodbank vouchers are available for local residents. Please call our dedicated foodbank voucher line. Our team will talk to you about your current situation
- [Get Advice](https://www.cawatford.org.uk/get-advice/) - There is a lot of information in our self help pages which may give you the information you need. However, if you need to speak to us, please call, send an enquiry form or visit our drop-in service. Self HelpCall 0800 144 8848EmailVisitFoodbank vouchersCall 0800 061 4808 Monday to Friday, 10am - 12pmYour Money MattersMoney
- [Fundraise](https://www.cawatford.org.uk/get-involved/fundraise/) - Fundraise for us There are lots of ways you can get involved to help us raise funds. As an independently funded local charity, we are very grateful for your support. Fundraise as you shop Did you know that whenever you buy anything online – from your weekly shop to your annual holiday – you could
- [Client Stories](https://www.cawatford.org.uk/client-stories/) - Becky’s storyBecky came to us in a crisis situationRead about how Becky was helped to move forward out of crisisDina’s storyDina came for help in a Domestic Abuse situationRead about how Dina was helped to get secure accommodation and incomeJackie’s storyJackie came for debt adviceRead about how Jackie was helped to get her finances under
- [Partner Referral](https://www.cawatford.org.uk/get-advice/partner-referral/) - Partner Referral This referral form is only for third party agencies referring clients to us. We will be unable to reply if this form is completed by the person seeking advice. For individuals seeking advice please complete our enquiry form. To refer a client to us, please complete the form below. We aim to contact
- [Visit Us](https://www.cawatford.org.uk/get-advice/visit-us/) - Visit Us Drop in service Monday to Thursday 9.30am to 12.30pm For many people, we are able to give advice without the need to come and see us. We ask that you try and contact us by phone or email first, so we can help as many people as possible and save you needing to
- [Self Help](https://www.cawatford.org.uk/get-advice/self-help/) - Self Help You may be able to find a way forward with your problem using the information on these pages. There is a lot of up-to-date expert information on the Citizen Advice website where you can view advice by topic, or by searching for keywords. There is also information on other useful local and national
- [Volunteer Enquiry Form](https://www.cawatford.org.uk/get-involved/volunteer/volunteer-enquiry-form/) - Volunteer Enquiry Form Volunteer Volunteer roles There are a number of different opportunities available for volunteers. Please read our FAQs before selecting the role(s) you are interested in: Checkboxes Administrator Adviser Gateway assessor Receptionist When we receive your enquiry form we will send a volunteer application form to your email address. If you're unsure of
- [Privacy Policy](https://www.cawatford.org.uk/privacy-policy/) - Privacy Policy At Citizens Advice Watford, we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people’s lives. This privacy policy explains how we use your information and what your rights are. We handle and store your personal information in line with
- [Research & Campaigns](https://www.cawatford.org.uk/about-us/research-campaigns/) - Research and CampaignsMaking change for our community… We are more than an advice service. Here at Citizens Advice Watford we get a unique insight into the problems people in Watford face. No one else advises as many people with so many different kinds of issues. We use this evidence to show organisations – including local
- [Christmas Closure](https://www.cawatford.org.uk/christmas-closure/) - Christmas Closure We will be closed for the Christmas holiday from Tuesday 24th December 2024 until Thursday 2nd January 2025. If you need advice: Adviceline: 0800 144 8848 Universal Credit Help to Claim: 0800 144 8444 Monday 23rd December 9am – 5pm 8am – 6pm Tues 24th December – Weds 1st January CLOSED CLOSED If
- [About Us](https://www.cawatford.org.uk/about-us/) - Who we are We are Watford’s leading advice service – a local independent charity serving our community, helping thousands of people every year to overcome the problems they face. We are here for everyone and reach out across Watford. Volunteers are at the heart of the service we provide. Here to help you We can
- [Advice Support](https://www.cawatford.org.uk/get-involved/volunteer/advice-support/) - Advice Support Volunteer The Advice Support Team plays a crucial role in supporting the work of the service and determining our clients’ experience of their contact with us. Key elements of the role include greeting clients at reception and carrying out an initial triage assessment, managing the reception area, supporting clients who may be vulnerable
- [Cookie Policy](https://www.cawatford.org.uk/cookie-policy/) - Cookie Policy About this cookie policy This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your
- [Test email to client](https://www.cawatford.org.uk/portal/test-email-to-client/)
- [Development Page (Not Indexed)](https://www.cawatford.org.uk/development-page-not-indexed/)
- [Client email Adviceline](https://www.cawatford.org.uk/portal/h/) - Use this form to send an email to an Adviceline client. Please attach a copy of your email to the client record in Casebook. See the user guide for details. Adviser resources Client's Name * Client's Email Address * Message to client (optional) Advice links Title Website/URL plus1 Add minus1 Remove File Attachment Drop a
- [Client email CAWatford](https://www.cawatford.org.uk/portal/w/) - Use this form to send an email to a CAWatford client. Please attach a copy of your email to the client record in Casebook. See the user guide for details. Adviser resources Client's Name * Client's Email Address * Message to client (optional) Advice links Title Website/URL plus1 Add minus1 Remove File Attachment Drop a
- [Portal change request](https://www.cawatford.org.uk/portal/portal-change-request/) - Help us to improve the Portal. Please use this form to tell us about any errors, out of date items or broken links, or to make suggestions for new items. Portal change request Please enter your email address so that we can contact you if we need further details * Enter your email Confirm Please
- [Portal](https://www.cawatford.org.uk/portal/)
- [Contact - Not Advice](https://www.cawatford.org.uk/contact-not-advice/) - Contact - Not Advice Advice If you need advice, please visit our Get Advice page. Feedback and Complaints If you would like to give us your feedback about the advice we have given you, please visit our Feedback and Complaints page. Volunteering Please send your enquiry via our volunteer page. Any Other Enquiry If you
- [Get Involved](https://www.cawatford.org.uk/get-involved/) - Together we can make a difference We are proud to be a local charity, working at the heart of the community. Each year, we advise thousands of people in Watford on a range of important matters affecting their lives. We create real change, helping people move forward with the issues they are facing, and campaigning
- [Urgent News](https://www.cawatford.org.uk/urgent-news/) - Urgent news title Sub title here if required. news info Intro text here. Body text here. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
- [Arjun’s Story](https://www.cawatford.org.uk/client-stories/arjuns-story/) - Arjun’s story Debt advice Arjun was referred to Citizens Advice Watford because he wanted expert help with debt. Arjun had acquired debts because a family member had taken debts out in his name, without letting Arjun know. Although of pension age, Arjun had managed to keep up debt payments by remaining in work, but on
- [Aisha’s Story](https://www.cawatford.org.uk/client-stories/aishas-story/) - Aisha’s story Benefit advice Aisha had received a demand from a debt collection agency for a debt that the DWP claimed she owed for a benefit overpayment. She sought help from Citizens Advice to dispute the debt. Aisha had been a carer for many years for a relative who lived with her. She claimed Income
- [Erina’s Story](https://www.cawatford.org.uk/client-stories/erinas-story/) - Erina’s story Housing advice Erina came to Citizens Advice Watford about her housing situation. Erina had applied to her local Council’s Housing department to be rehoused but was unhappy with the banding she had been placed in. She wanted our help to appeal. Erina and her husband lived with their children in a two-bedroom Housing
- [Paul’s Story](https://www.cawatford.org.uk/client-stories/pauls-story/) - Paul’s story Disability benefits advice Paul came to Citizens Advice Watford because he wanted advice about Personal Independence Payment (PIP). Paul had been in receipt of PIP for several years due to long term mental illness, but even though there had been no improvement in Paul’s health, after a recent PIP Review he had had
- [Leena’s Story](https://www.cawatford.org.uk/client-stories/leenas-story/) - Leena’s story Benefit appeal Leena was homeless and living in temporary accommodation. She had been the victim of domestic violence and suffered from serious mental health conditions. Leena was referred to Citizens Advice Watford to appeal a DWP decision about her Personal Independence Payment. Leena had been in receipt of Personal Independent Payment (PIP) and
- [Jakob’s Story](https://www.cawatford.org.uk/client-stories/jakobs-story/) - Jakob’s story Housing advice Jakob came to Citizens Advice Watford for help because a Letting Agency had failed to return his rental deposit. Jakob had paid a deposit of over £1,000 for a rental property, which was protected by the Deposit Protection Service. When Jakob came to leave the property, the agent did an inspection,
- [Jackie’s Story](https://www.cawatford.org.uk/client-stories/jackies-story/) - Jackie’s story Debt advice Jackie came to Citizens Advice Watford for help with her debts. Jackie had worked as a carer, but during the pandemic her work stopped and Jackie was unable to cover her family’s household costs on Universal Credit, leading her to take out loans and use several credit cards. Struggling with a
- [Dina’s Story](https://www.cawatford.org.uk/client-stories/dinas-story/) - Dina’s story Domestic abuse Dina came to Citizens Advice Watford with her baby seeking urgent help. She was distressed and frightened. Dina was in a domestic abuse situation involving coercive control. Her partner was verbally abusive, manipulative and threatening. We acted quickly. First, we obtained safeguarding advice from Adult Care Services and contacted the police
- [Becky’s Story](https://www.cawatford.org.uk/client-stories/beckys-story/) - Becky’s story Crisis Becky was on Universal Credit and working the maximum hours possible whilst caring for her child who was suffering from high risk mental illness. Becky was under pressure from her work coach to increase her working hours, and also struggling financially. She was subject to the benefit cap and her children’s father
- [Email Us](https://www.cawatford.org.uk/get-advice/email-us/) - Email Us Everything you tell us will be treated in absolute confidence. See our Privacy Policy for more information. Email advice service This email advice service is for people who live, work or study in Watford. Please complete the enquiry form below. Subject to demand and Adviser availability, we will contact you within 5 working
- [Relationships & Relationship Breakdown Signposts](https://www.cawatford.org.uk/relationships-family-signposts/relationships-relationship-breakdown-signposts/) - Key organisations helping with relationships & relationship breakdown Watford Women’s Centre Watford Women’s Centre is a local charity that supports women over the age of 18 experiencing domestic abuse or struggling in their relationship. They help women to live independent, productive and healthy lives. Their services include one to one domestic abuse support, counselling, careers
- [Children Signposts](https://www.cawatford.org.uk/relationships-family-signposts/children-signposts/) - Key organisations helping with children Coram Children’s Legal Centre Coram Childrens Legal Centre provides expert legal advice on all areas of children’s rights, including immigration, child protection, education and juvenile justice. In some cases, they can also provide representation. Call their child law helpline for free legal advice. T: 020 7713 0089 Email: info@coramclc.org.uk Migrant
- [Ageing Signposts](https://www.cawatford.org.uk/relationships-family-signposts/ageing-signposts/) - Key organisations helping with ageing Age UK Helpline and online advice on a range of issues affecting older people, including parenting/grandparenting, health and wellbeing, loneliness and preparing for end of life. T: 0800 678 1602 Mon–Sun 8am to 7pm Cruse Bereavement Centre Emotional and practical advice for people experiencing bereavement. Volunteers are trained in all
- [News](https://www.cawatford.org.uk/news/)
- [Volunteer Receptionist](https://www.cawatford.org.uk/get-involved/volunteer/volunteer-receptionist/) - Volunteer Receptionist Receptionists are the public face of Citizens Advice Watford and play a key role in determining our clients’ experience of their contact with us. Receptionists welcome visitors and explain how the service operates, liaise with other colleagues within the service, manage the reception area, support vulnerable clients, input confidential client data and respond
- [Site Map](https://www.cawatford.org.uk/site-map/) - Site MapPages About Us Governance Newsletter Our Funders & Partners Our Impact Research & Campaigns Accessibility Benefits Advice Benefits Advice Signposts Christmas Closure Client Stories Aisha’s Story Arjun’s Story Becky’s Story Dina’s Story Erina’s Story Jackie’s Story Jakob’s Story Leena’s Story Paul’s Story Consumer Advice Consumer Advice Signposts Contact – Not Advice Cookie Policy Debt
- [Disclaimer & Copyright](https://www.cawatford.org.uk/disclaimer-and-copyright/) - Disclaimer and CopyrightDisclaimer Citizens Advice Watford has tried to ensure that the information on this website is accurate. However, Citizens Advice Watford will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Citizens Advice Watford endeavours to
- [Feedback & Complaints](https://www.cawatford.org.uk/feedback-and-complaints/) - Feedback We welcome any and all feedback. Please complete our short form below. Feedback Name * First Last * Last Email * Phone Select the issues you visited us about: * Benefits Housing Debt & Money Relationships & Family Employment Consumer Immigration Other Ease of access * 1 Star 2 Stars 3 Stars 4 Stars
- [Research & Campaigns Assistant](https://www.cawatford.org.uk/get-involved/volunteer/research-and-campaigns-assistant/) - Research and Campaigns Assistant A Research and Campaigns assistant promotes and gets involved in all aspects of Research and Campaigns to improve the policies and practices that affect people’s lives. In this role you will keep up to date with research and campaigns issues, monitoring trends in enquiries to identify issues for potential local or
- [Terms & Conditions](https://www.cawatford.org.uk/terms-and-conditions/) - Terms and Conditions Use of the website is provided by Citizens Advice Watford subject to the following Terms and Conditions: Your use constitutes acceptance of these terms and conditions as at the date of your first use of the site. Citizens Advice Watford reserves the rights to change these terms and conditions at any time
- [Accessibility](https://www.cawatford.org.uk/accessibility/) - Accessibility Statement Introduction We’ve endeavoured to make this website usable and accessible to a wide range of users. This page explains some of the features which should make this site easier to use. There are also links to other websites that can help you. If you are experiencing any problems accessing the information on this
- [Volunteer Administrator](https://www.cawatford.org.uk/get-involved/volunteer/volunteer-administrator/) - Volunteer Administrator Administrators support the work of the service by answering the telephone, calling clients to confirm appointments, dealing with correspondence and updating digital records. This role requires a regular minimum time commitment of one morning or one afternoon per week. Some of the skills you will need include: Ability to use IT systems including
- [Volunteer Gateway Assessor](https://www.cawatford.org.uk/get-involved/volunteer/volunteer-gateway-assessor/) - Volunteer Gateway Assessor Gateway assessors see clients attending our walk-in service, and answer calls to Adviceline, for an initial assessment of the client’s enquiry. An assessor will use information from the Citizens Advice public website, as well as other resources, to identify the issue and the most appropriate next steps the client can take towards
- [Volunteer Adviser](https://www.cawatford.org.uk/get-involved/volunteer/volunteer-adviser/) - Volunteer Adviser Advisers have both face to face and telephone appointments with clients to explore their enquiries in detail. An adviser helps people to identify their rights and responsibilities, the options available to them, and the most appropriate actions to take. Advisers undertake intensive training and have access to the Citizens Advice information system to
- [Fundraising Contact](https://www.cawatford.org.uk/get-involved/fundraise/fundraising-contact/) - Contact Us - Fundraising Thank you for your enquiry. We will reply within 5 working days. Fundraising Contact Name * First Last * Last Email * Phone number * Business / Company (if applicable) Area of interest Fundraise as you shop Fundraising event/challenge Leave a gift in your will Become a Corporate Partner Please tell

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