Gateway Learning Programme Back to Staff & Volunteer homepageWeek one Welcome letter Week one Induction IT Information The Learning Programme Observation guidance Confidentiality policy BMIS guidance on storing, sharing and deleting data Learn account instructions Induction unit Induction end of unit assessment Week two Week two Casebook Set up your Casebook account Changes to Casebook ahead of GDPR Guidance on consent for face to face clients Case recording unit Introduction to the law unit Week three Week three Reception Reception skills unit Reception end of unit assessment Discrimination unit Discrimination end of unit assessment Guidance: reception processes Reception Guide Role of receptionist Reception open and close checklist Week four Week four walkabout with links Research & campaigns unit Negotiation unit Week five Week five Research & information Research & information exercise Research & information unit Consumer unit Week six Week six Gateway process Gateway process presentation Guidance: Case recording (gateway) Interview skills unit Week seven Week seven Introduction to benefits Introduction to benefits presentation Funder codes Guidance: Food voucher outcomes Which Benefit? Study pack When to offer a benefits check e-learning Benefits end of unit assessment Week eight Week eight Adviceline Client care presentation Negotiating by telephone Telephone skills: Questioning and listening Adviceline skills podcasts EIQ booklet Adviceline guidance GDPR wording guidance for Adviceline Adviceline process Week nine Week nine introduction to debt advice Presentation: The Debt Advice Process Debt study pack A systematic approach to debt advice Identifying and dealing with debt emergencies Debt end of unit assessment Week ten Week ten Housing Housing and homelessness presentation Housing case study Housing resources HRA Flowchart Applying as homeless flowchart Housing unit Week eleven Week eleven ASK Routine Enquiry Family and personal unit Immigration unit Week twelve Week twelve