Gateway Learning Programme

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Week one

Welcome letter

Week one Induction

IT Information

The Learning Programme

Observation guidance

Confidentiality policy

BMIS guidance on storing, sharing and deleting data

Learn account instructions

Induction unit

Induction end of unit assessment

Week two

Week two Casebook

Set up your Casebook account

Changes to Casebook ahead of GDPR

Guidance on consent for face to face clients

Case recording unit

Introduction to the law unit

Week three

Week three Reception

Reception skills unit

Reception end of unit assessment

Discrimination unit

Discrimination end of unit assessment

Guidance: reception processes

Reception Guide

Role of receptionist

Reception open and close checklist

Week four

Week four walkabout with links

Research & campaigns unit

Negotiation unit

Week five

Week five Research & information

Research & information exercise

Research & information unit

Consumer unit

Week six

Week six Gateway process

Gateway process presentation

Guidance: Case recording (gateway)

Interview skills unit

Week seven

Week seven Introduction to benefits

Introduction to benefits presentation

Funder codes

Guidance: Food voucher outcomes

Which Benefit? Study pack

When to offer a benefits check e-learning

Benefits end of unit assessment

Week eight

Week eight Adviceline

Client care presentation

Negotiating by telephone

Telephone skills: Questioning and listening

Adviceline skills podcasts

EIQ booklet

Adviceline guidance

GDPR wording guidance for Adviceline

Adviceline process

Week nine

Week nine introduction to debt advice

Presentation: The Debt Advice Process

Debt study pack

A systematic approach to debt advice

Identifying and dealing with debt emergencies

Debt end of unit assessment

Week ten

Week ten Housing

Housing and homelessness presentation

Housing case study

Housing resources

HRA Flowchart

Applying as homeless flowchart

Housing unit

Week eleven

Week eleven ASK Routine Enquiry

Family and personal unit

Immigration unit

Week twelve

Week twelve