We are looking for a Training and Development Officer to work closely with our management team to plan, coordinate and deliver high-quality training for all volunteers and staff. Your work will ensure everyone across the organisation has the skills, confidence and support they need to thrive in their roles, whether they are client-facing or non-client facing. By strengthening learning and development, you’ll play a key role in maintaining the quality, consistency and impact of our advice services, as well as contributing to a positive, fulfilling working environment for our team.

Job details

Salary: £28,000 – £31,000 (FTE), depending on experience + 6% pension
Hours: 22 hrs – 30 hrs per week
Benefits: 33 days (inc. bank holidays) pro-rata. Access to our Employee Assistance Programme, professional development opportunities
Contract: Permanent
Location: Citizens Advice Watford

Job Purpose

  • Lead training and development so everyone at CAW is appropriately trained
  • Drive our recruitment and retention strategy for volunteers
  • Develop and deliver our Training and Development Plan

This pivotal role will be responsible for the selection, training and development of our volunteers across all service areas. A key focus will be to facilitate effective training pathways for staff and volunteers. You will be required to design and deliver group training sessions and monitor trainee progress and development through structured training programmes.

To be successful in this role, you will be a great communicator, passionate and enthusiastic about learning and have a good attention to detail. be This role offers excellent potential for professional growth with opportunities to expand your skills and progress within the Citizens Advice network.

About Citizens Advice Watford

Citizens Advice Watford (CAW) is an independent charity offering free, confidential and impartial advice on a wide range of issues. We support the community of Watford through telephone advice, face to face appointments at our Watford office and outreach sessions in GP surgeries and at the local foodbank. Our team includes 37 volunteers and 19 staff, most of whom work from our Watford office. We’re proud of our collaborative culture, where teamwork is at the heart of how we operate and every contribution is valued. We take a proactive, client-centred approach, anticipating advice needs and striving to provide the highest standard of service. We are committed to equality, celebrate diversity and challenge discrimination. We welcome applications from suitably skilled candidates from all backgrounds.

How to apply

Please access and read the Job Pack

When you are ready to apply, send your CV and a cover letter which specifically refers to how you meet some of the job specifications (as referenced to in the Job Pack).

Send both documents to recruitment@cawatford.org.uk.

Closing date for applications – Wednesday 26th November

Interviews week commencing – Monday 1st December