Governance

Citizens Advice Watford is a registered charity. Our work is regulated by the Financial Conduct Authority.

We are part of a national network of around 320 local Citizens Advice offices. We are regulated by, and members of, National Citizens Advice who audit the quality of our work. Our debt and financial advice is also regulated by the Money Advice Service.

We have been awarded the Advice Service Standard (AQS) by the Advice Services Alliance.

The activities of the organisation are overseen by a Board of Trustees who set the overall strategy. The day-to-day running of the organisation is devolved to the Chief Officer.

Our Board of Trustees bring a range of skills and experience to Citizens Advice Watford. Their backgrounds incorporate expertise from charity work, academia, business and many other areas.