Advisers have both face to face and telephone appointments with clients to explore their enquiries in detail. An adviser helps people to identify their rights and responsibilities, the options available to them, and the most appropriate actions to take. Advisers undertake intensive training and have access to the Citizens Advice information system to support them in their work, as well as specialist support from our expert advice teams, and in-house support and supervision.
This role requires a regular minimum time commitment of seven hours per week (after initial training) for at least two years. This can be spread across two half days or can take up one full day. Some of the skills you will need include:
- Attention to detail
- Excellent communication skills (verbal and written)
- Research and analytical skills
- Ability to work as part of a team, including receiving feedback.