Volunteer Receptionist

Receptionists are the public face of Citizens Advice Watford and play a key role in determining our clients’ experience of their contact with us. Receptionists welcome visitors and explain how the service operates, liaise with other colleagues within the service, manage the reception area, support vulnerable clients, input confidential client data and respond to general enquiries from clients and visitors.

This role requires a regular minimum time commitment of four hours per week. Some skills you will need include:

  • Communication skills
  • Ability to remain calm under pressure
  • Customer service skills
  • IT skills
  • Ability to work as part of a team, including receiving feedback.