At Citizens Advice Watford, we pride ourselves on the values that make our workplace not just productive but also enriching and fulfilling. Our collaborative spirit is at the heart of everything we do, fostering a teamwork environment where every individual’s contribution, staff or volunteer, is recognised and appreciated. We are proactive, anticipating the needs of clients, and take the initiative to provide the best service possible. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds.

Context of the role

We are seeking a Learning and Development Manager who shares our vision of a thriving and supportive workforce. Through your management of volunteers and your coordination of the training and development we will maintain excellent quality of advice for clients and a fulfilling work environment for all staff and volunteers. An environment in which everyone has the knowledge, skills and confidence to excel in their role. As a key part of the senior management team, you will enjoy working collaboratively and effectively to deliver the aims and objectives of the organisation.

Role purpose

  • Recruit, induct, train and retain volunteers into various roles within the advice service
  • Provide a supportive environment for volunteers throughout their time at CA Watford
  • Plan and coordinate internal and external training to ensure that everyone is skilled in their role
  • Implement annual training programmes to ensure the workforce is skilled and knowledgeable ensuring we maintain high quality of advice.

Job details

Location: Citizens Advice Watford

Reporting to: Chief Executive Officer

Hours: 22.5 hrs – 30 hrs per week (flexible)

Salary: £31,900 – £36,300 (FTE), plus 6% pension

Annual Leave: 33 days (inc. bank holidays) pro-rata

Benefits: Access to Telus Employee Assistance Programme, professional development opportunities, Disability Confident Employer

Contract: Permanent

Find out more

If you want to chat about the role, please contact recruitment@cawatford.org.uk and we will arrange a call.

How to apply

Please access the Job Pack here and email recruitment@cawatford.org.uk to request an Application form.

Closing date for applications – Monday 7th July 2025

Interviews week commencing – Monday 14th July 2025