Key organisations helping with consumers
The Citizens Advice Consumer Helpline is a free expert consumer advice service and the official energy watchdog, checking that energy companies are treating consumers fairly. They advise on consumer rights and give help with complaints to Trading Standards.
T: 0808 223 1133 Mon-Fri 9am-5pm
Online Chat here Mon-Fri 9am-5pm
For all the latest information about common scams and how to avoid them. Martin Lewis’ Money Saving Expert covers identifying and protecting yourself from scams, and what to do if you have been scammed. There is also a lot of useful information on a wide a range of financial topics.
Which? is a consumer organisation providing free online information on a broad range of consumer issues, and useful template letters.
They also offer a legal helpline and product reviews. However, both of these services require you to purchase a subscription.
T: 029 2267 0000 Mon-Fri 8.30am-6pm, Sat 9am-1pm
Live Chat: Available Mon-Fri 8.30am-6pm, Sat 9am-1pm