An introduction to Universal Credit for people who are claiming it. Read more at GOV.UK

We will be closed on Monday 24th Dec 2018 and reopen on Wednesday 2nd January 2019.

On Wednesday 31st October we are holding an information morning for prospective volunteers. If you would like to know more about the roles we have available and meet some of our staff and volunteers,

The vast majority of the work of Citizens Advice is done by volunteers, without them giving their time we would not be able to operate our service.

At Citizens Advice, we collect and use information to help solve people’s problems, improve our services and tackle wider issues in society that affect people’s lives.

Our Young Volunteers Project helps young people gain the skills and experience they need to access better employment opportunities.

If a company fails to provide an essential service, its customer should receive automatic redress

For too long,

3 of the largest mobile phone providers are overcharging loyal customers
Sticking with your plan can mean paying for a phone you’ve already bought

Last week Citizens Advice released analysis showing how 3 of the largest mobile networks routinely overcharge their customers.

The government have announced a redress scheme for renters — here’s how to make it work

At Citizens Advice,

More people would take action on scams if there was one place to report them

Our new research shows that most people have been targeted by a scam.