If a company fails to provide an essential service, its customer should receive automatic redress

For too long,

3 of the largest mobile phone providers are overcharging loyal customers
Sticking with your plan can mean paying for a phone you’ve already bought

Last week Citizens Advice released analysis showing how 3 of the largest mobile networks routinely overcharge their customers.

The government have announced a redress scheme for renters — here’s how to make it work

At Citizens Advice,

More people would take action on scams if there was one place to report them

Our new research shows that most people have been targeted by a scam.

We are currently recruiting for volunteer receptionists to cover the following shifts:

Tuesday afternoons

For more details and to apply please see our volunteer page.

In three weeks’ time, the biggest ever reform to the benefits system will undergo a significant gear change.